Shipping + Returns
SHIPPING AND RETURNS
- This site is dedicated to North America shipments. Products ship from Boise, Idaho.
- Products will be dispatched within 1-2 working days, unless stated differently on the product description.
- Please note orders are shipped complete. Therefore if one of your products is a pre-order we will wait on that product for shipment unless requested otherwise.
- Orders over $100 in to USA are FREE. All other orders have a flat rate of $10
- Orders to Canada are a flat fee of $20
Our policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift Cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase. Please email email@example.com to organise your return.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should contact firstname.lastname@example.org for a return address.
You will be responsible for paying for your own shipping costs for returning your item for change of mind. Shipping costs are non-refundable unless goods are faulty.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.